Privacy Policy

Traditional Medicinals
Last updated: July 2026

1. Introduction

Traditional Medicinals, Inc. ("we," "us," or "TM") is a company based in the United States that sells and advertises products online to customers in Canada and elsewhere.

This Privacy Policy explains what personal information we collect through our website, how we use it, and your rights regarding that information. We are committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws for our Canadian visitors and customers.

By using our website, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We aim to collect the minimum amount of personal information necessary to operate our website and provide our products and services. This includes:

• Cookies and similar tracking technologies, which may collect:IP address (which may be used to approximate general location, such as city or region)Browser type and versionDevice type and operating systemPages visited, time spent on pages, and referring/exit pagesLanguage preference
• Usage Data. We collect information about your activity on our website and social media via log files, cookies, web beacons, and other tracking technologies. Examples of such data include your access dates and times, pages or screens viewed, how long you spent on a page or screen, the routes by which you access our Services, searches you conduct on the Services, information about your activity on a page or screen, app crashes and other system activity, your use of any hyperlinks available within our Services, information about your interactions with our emails, your Internet service provider (ISP), Mobile Advertising ID, media access control (MAC) address, and identifiers associated with browser cookies, web beacons, and similar technologies we deploy on our Services.
• Geolocation Data. We collect your precise or approximate geolocation data in accordance with your device permissions. You may use our Services without enabling us to collect location data from your device, however, this may affect some functionality available in the Services. For example, you may need to manually enter an address to find a store near you if you have not enabled location data collection.
• Information you provide directly, such as when you:Place an order (name, shipping/billing address, email, phone number, payment details processed by our payment provider)Sign up for our newsletter (email address)Contact customer support (name, email, and the content of your message)

We do not knowingly collect sensitive personal information (such as health, biometric, or financial account data beyond what is necessary to process payment) through cookies.

3. How We Use Cookies

Cookies are small text files stored on your device. We use them for purposes such as:

Cookie TypePurposeEssentialEnable core site functionality, such as shopping cart operation and checkoutAnalyticsUnderstand how visitors use our site so we can improve it (e.g., Google Analytics)Advertising/MarketingMeasure the performance of ads and, where consent is given, show relevant advertisingPreferenceRemember settings like language or currency

You can manage or disable cookies through your browser settings. If you disable non-essential cookies, some site features may not function properly. Where required by law, we will request your consent before placing non-essential cookies and provide a mechanism to withdraw that consent at any time. We have internal policies and procedures that govern how we use and protect personal information, handle complaints and access requests, respond to privacy breaches and delete data when no longer required.

4. Cross-Border Data Transfer

Important for Canadian visitors: TM is based in the United States, and the personal information we collect — including through cookies — is stored and processed on servers located in the United States.

This means your personal information will be subject to the laws of the United States, including laws that permit government authorities to access personal information under certain circumstances. By using our website or providing us with your information, you acknowledge and consent to this transfer, storage, and processing of your information outside of Canada.

We take reasonable steps, including contractual and technical safeguards, to ensure that any third-party service providers who process personal information on our behalf provide a comparable level of protection to that required under Canadian privacy law.

5. Why We Collect and Use Your Information

We collect and use personal information only for purposes such as:

• Operating, maintaining, and improving our website
• Processing and fulfilling orders, including shipping to Canadian addresses
• Communicating with you about your order or inquiries
• Sending marketing communications, where you have opted in (you may unsubscribe at any time)
• Analyzing website traffic and usage trends
• Complying with legal obligations, including tax and customs requirements for cross-border shipping

We do not sell your personal information to third parties.

6. Disclosure to Third Parties

We may share limited personal information with:

• Service providers who help us operate our business (e.g., payment processors, shipping carriers, email marketing platforms, web analytics providers, and website hosting providers), all of whom are contractually obligated to protect your information and use it only for the purposes we specify
• Legal or regulatory authorities, if required by law, such as for customs declarations on international shipments
• Business transfer recipients, in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law (for example, tax and accounting record-keeping requirements). Cookie data is generally retained for a limited period (e.g., up to 24 months) before being automatically deleted or anonymized.

8. Your Rights as a Canadian Consumer

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to the collection, use, or disclosure of your information, subject to legal or contractual restrictions
• Ask questions or file a complaint about how we handle your personal information

To exercise any of these rights, please contact our Privacy Officer using the details in Section 11. We will respond to your request within a reasonable time, generally within 30 days.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children under the age of 13 (or the applicable age of majority in your province).

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer
[Company Name]
[Mailing Address, United States]
Email: privacy@companyname.com
Phone: [Phone Number]

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.